Credits & refund policy

Operator & contact

PlotToFilm is operated by Cenovate Inc.

Mailing address: 1500 N GRANT ST STE R, DENVER, CO 80203, United States.

Support and privacy requests: info@plottofilm.com. Do not email passwords or full payment-card details.

Reserved and consumed

Reserved credits fund confirmed work and are shown separately from available credits. Unsubmitted cancelled tasks release their reservation. Running provider tasks may still incur cost.

Failed work

Clear failures release unused authorized credits according to the recorded settlement. Ambiguous submissions remain reserved during reconciliation to avoid duplicate work.

Payments and refunds

Contact info@plottofilm.com within 14 days of payment to request a refund of unused purchased top-up credits. Requests are reviewed against settled payments, credit use and any active dispute. Already consumed model work is not automatically refundable. Contact us about duplicate or incorrect charges so we can investigate and correct them. Subscription-period refund requests are reviewed individually; do not assume cancellation automatically creates a refund. Approved refunds return through the original payment channel, whose processing time may vary. These rules do not exclude rights that applicable law does not allow us to exclude.

Credit expiry

Monthly credits do not roll over. Separately purchased top-up credits survive membership expiry. Paid-cycle access continues to the stated end of the cycle. No automatic top-up is enabled. No live offer is available when payment configuration is incomplete.