PLOTTOFILM / POLICY

Credits & refund policy

Reserved and consumed

Reserved credits fund confirmed work and are shown separately from available credits. Unsubmitted cancelled tasks release their reservation. Running provider tasks may still incur cost.

Failed work

Clear failures release unused authorized credits according to the recorded settlement. Ambiguous submissions remain reserved during reconciliation to avoid duplicate work.

Payments and refunds

Only verified server-side payment events grant paid credits. Approved refunds create compensating ledger entries; existing financial history is retained. Contact the configured operator for refund eligibility.

Credit expiry

Plan-specific expiry and renewal terms must be displayed with a configured paid plan before purchase. No live offer is available when payment configuration is incomplete.